Frequently Asked Questions

Welcome to our online destination for timeless elegance and sophisticated style. We are dedicated to bringing you a curated collection of luxurious knitwear and refined apparel designed for the discerning woman. Below, you will find answers to some of the most common questions about our products and services. Our goal is to ensure your experience with us is seamless and entirely satisfying.

What is your return and exchange policy?
We want you to be completely delighted with your purchase. If you are not satisfied with an item, we offer a generous return and exchange period. Merchandise must be in its original, unused condition with all tags attached. Please note that certain guidelines apply to final sale items, which will be clearly marked at the time of purchase. We recommend initiating any returns or exchanges promptly upon receipt to ensure a smooth process.

How do I determine my correct size?
Achieving the perfect fit is essential. We provide a comprehensive size guide for each garment on our product pages. This guide includes detailed measurements to help you select the size that corresponds best to your proportions. We suggest comparing your own measurements to those listed for the most accurate fit. Our pieces are crafted with precision, and referring to this guide will help you enjoy the intended silhouette and comfort.

What are the care instructions for your garments?
Our collections are made from high-quality materials designed to last. To preserve the beauty and integrity of each piece, we include specific care instructions on the garment’s label and within the product description online. Generally, we recommend gentle handling, such as hand washing in cool water or professional cleaning for certain fabrics. Proper storage, like folding knits neatly rather than hanging, will also help maintain their shape and texture for years to come.

Do you offer international shipping?
Yes, we deliver to a wide range of international destinations. Our global shipping options allow us to bring our collection to clients around the world. Shipping costs and delivery times vary depending on the destination and selected service level. You can view available shipping methods and any applicable charges during the checkout process before finalizing your order.

What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. For added convenience and security, we also support various digital wallet options. All transactions are processed through a secure, encrypted payment gateway to ensure your financial information is protected.

How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey. This allows you to follow the progress of your delivery in real-time until it arrives at your doorstep. If you have any concerns after reviewing your tracking information, our support team is ready to assist.

Are your products made from authentic materials?
We are committed to offering only genuine, high-caliber products. Every item in our collection is sourced with integrity and crafted to meet exacting standards of quality and design. We stand behind the authenticity and craftsmanship of every piece we offer.

What if an item is out of stock?
Our collections are thoughtfully curated, and popular items may sell out quickly. If a style you desire is temporarily unavailable, we encourage you to check back regularly, as we periodically restock select pieces. You may also find similar styles within our current collection that capture the same essence of sophistication.

How can I stay updated on new arrivals and promotions?
To be the first to know about new collections, exclusive offers, and style insights, we invite you to join our community. By subscribing to our newsletter, you will receive updates directly to your inbox. We also share inspiration and news through our social media channels.

Who can I contact for further assistance?
For any questions not addressed here, or if you require personalized assistance, our dedicated customer support team is available to help. You can reach out to us through the contact form provided on our website. We are committed to providing thoughtful and prompt support to ensure your complete satisfaction with every aspect of your experience.

Thank you for choosing us for your wardrobe essentials. We are honored to be part of your journey toward enduring style.