Delivery & Returns

At johnwomens.com, we are dedicated to providing a seamless and luxurious shopping experience from the moment you browse our collection to the day your carefully chosen pieces arrive at your door. We understand that anticipation is part of the joy, and our delivery and returns policies are designed with your complete satisfaction and convenience in mind.

Delivery: Bringing Your Selection to You

Once you have placed your order, our team springs into action. Each item in our collection is meticulously handled, ensuring it is prepared for its journey to you with the utmost care and attention. We partner with trusted delivery services to ensure your parcel is transported securely and efficiently.

You will receive a confirmation email immediately after your order is placed, followed by a shipping notification with tracking information once your parcel is on its way. This allows you to follow the progress of your delivery in real time. We aim to process all orders promptly, with standard delivery timelines applying from the point your order leaves our fulfillment center.

For those special moments when time is of the essence, we also offer expedited delivery options. Please note that delivery timelines may vary depending on your location and any unforeseen carrier delays, though we do our absolute best to get your new favorites to you as quickly as possible.

Our goal is for your unboxing experience to reflect the quality of the items within. Every delivery is packaged thoughtfully, ensuring your purchase arrives in perfect condition, ready to be worn and cherished.

Returns & Exchanges: Your Peace of Mind

We are confident that you will love your purchase. However, we also recognize that sometimes an item may not fit perfectly or meet your expectations. Our straightforward and customer-focused returns policy is here to support you.

We accept returns and exchanges for items in their original, unworn, and unaltered condition, with all tags attached and in the original packaging. To initiate a return or exchange, please visit our dedicated returns portal within the specified period from the delivery date. There, you can generate a pre-authorization and access easy instructions for sending your item back to us.

Once we receive your returned parcel, our quality team will inspect it. Following approval, we will promptly process your exchange or refund to your original method of payment. Please allow a brief processing period for the refund to be fully reflected in your account. Items marked as final sale are not eligible for return or exchange, and this will be clearly indicated on the product page.

Our Commitment to You

Transparency and exceptional service are the foundations of our philosophy. While specific costs, timeframes, and procedural details are available on our website and can be clarified through our customer service channels, our overarching commitment remains constant: to ensure you feel supported, valued, and completely satisfied with your johnwomens.com experience.

We stand behind the quality and craftsmanship of every piece we offer. Should you have any questions regarding delivery or returns before or after making a purchase, our dedicated customer service team is here to assist you. Your trust in us is paramount, and we are committed to honoring it with every order we fulfill and every return we handle with care.

Thank you for choosing johnwomens.com. We are honored to be part of your wardrobe journey.